Terms & Conditions
Last Revised · October 2026
Booking & Retainer Policy
A booking with Pixels Work is officially confirmed only after a formal invoice is issued and a minimum 50% booking advance (retainer) is received. Verbal discussions or social media inquiries do not reserve an event date. Because reserving a date prevents us from accepting other commissions for that slot, the booking advance is non-refundable.
Payment Schedule
Following the 50% booking advance, the remaining 50% balance must be cleared on or before the day of the event. Post-production, photo editing, and cinematography color grading commence only after full payment has been settled.
Rescheduling & Date Changes
If an event date needs to be postponed or rescheduled, clients must notify Pixels Work at least 15 days prior to the scheduled date. Subject to our team’s availability on the new date, the booking advance will be transferred without penalty.
Deliverables & Editing Timeline
Edited high-resolution photographs and cinematic wedding films are delivered within 4 to 8 weeks from the completion of the event. For packages that include handcrafted photo-books, printing begins after the client finalizes the selected photographs.
Raw Footage & Archive Policy
Unedited raw photos and video footage can be collected by providing a compatible external hard drive or SSD within 30 days of event completion. Pixels Work maintains a backup archive of raw event files for 90 days after final delivery, after which raw data is permanently cleared from our studio servers.
Copyright & Portfolio Display
Pixels Work retains the intellectual property and copyright to all photographs and films produced by our team. Unless a prior written privacy request is agreed upon at the time of booking, Pixels Work reserves the right to curate and showcase selected visuals on our official website, Instagram, Facebook, and YouTube channels.
Events Outside Dhaka
For weddings and events held outside Dhaka city, transportation, standard accommodation, and meals for the assigned photography and cinematography crew are covered by the client in addition to the package fee.
Limitation of Liability
While our team uses dual-slot professional camera systems and strict backup protocols, in the rare event of catastrophic hardware failure, theft, or circumstances beyond human control, Pixels Work’s maximum liability is limited to a full refund of all payments received for that specific event.